Privacy Policy –

Privacy Policy

About Us is the major online travel provider for the INDIA, serving hundreds of thousands of travellers every year. You can book low cost flights to worldwide destinations through on over 350 airlines. The website provides fast, accurate, live information on the cheapest fares available at the time of your search. It also provides travel related services including travel insurance.You can also book your pre-flight options e.g. pre-booked special meals, and request the seats requests.

Traveasy is part of the umbrella company established in 1986 and is in the INDIA’s top 40 Travel companies. Traveasy thus benefits from the airline partnerships of its parent company and the expertise of professional staff, excellent customer service and 24/7 IT support. Traveasy also provides 24 hours emergency support services for our customers.

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct, and all your monies are protected under Civil Aviation Authority scheme known as ATOL (Air Travellers Organisers License). Our ATOL number is 3853.

Privacy Policy respects your right to the privacy of the personal information you provide us. may collect and store information about your visit to the website. The following privacy policy statement sets out how your personal information will be treated as you use our website.

This information may include but without limitation: your IP address, access times and referring website addresses. This information is used by to improve quality of the service and provide general statistics. Any information that we collect may be used only by and/or its associated companies and third party affiliates with information that we believe may be of interest to you. Those third parties are not restricted in their use of that information except by the authority that we grant to them. We need your permission to allow us to use the information; you do have the right to delete your account at any time, and by doing so all information regarding your data will be erased within 30 days.

We may of course be required to provide information divulged on our site to legal authorities or as required by court orders or other laws to divulge information about you to government agencies or to the court.

The website periodically sends out e-mails informing you of technical service issues, product surveys, new feature announcements and news about products and services. These e-mails are considered essential to the provision of the service you have requested. By consenting, you are giving us your express consent to use the information that we collect about you for marketing purposes. This includes the release of this information to third parties suppliers and distributors. IN NO EVENT WILL WE EVER RELEASE YOUR CREDIT/DEBIT CARD OR PAYMENT INFORMATION, except as necessary to receive payment.

The security of the information that you provide to us is very important to us. Hence, we have taken several measures to protect your information. All transactions involving sensitive information, such as your credit/debit card number, are conducted using a SSL (Secure Socket Layer) connection. This connection provides increased security to the information as it is transmitted to our website. We will only use your credit/debit card number for the processing of our payment. Other sensitive information that we may collect will not be disclosed to third parties unless we are required to do so by law. In the event that our security system is breached, we will attempt to notify you as soon as possible.

If you have questions about this policy or feel that we have acted in violation of this policy, please contact We may use "cookies" to help you personalise your online experience. A "cookie" is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. You have the ability to accept or decline cookies.Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies you may not be able fully to access the interactive features of your visit. We also record some calls to our numbers for quality and monitoring purposes.

User Agreement

Definition of Term
The following terms will be used throughout this document :

"Traveasy" means Traveasyhaving its registered number 02024271, at address 14 Hanworth Road, Hounslow, Middx, TW3 1UA, UK and where applicable its subsidiaries.

"Force Majeure" means any circumstances which are unusual and/or unforeseeable which are beyond the control of Traveasy, the consequences of which could not have been avoided even if all due care had been exercised including but not limited to war, threat of war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or technical problems with transportation that are outside Traveasy’s control.

"Major Change" includes without limitation:-
(a) an alteration in the time of your departure or return to your scheduled time of departure or return of 12 hours or more; and/or
(b) a change in UK departure airport (excluding change of London airports) ; and/or
(c) a change of hotel or apartment to a materially lower rating; and/or
(d) a significant change of resort area;
(e) a significant increase in the price of your holiday.

Travel Booking Conditions
These Conditions contain some exclusions and limitations on liability. If any of them are found to be invalid or unenforceable the remaining Conditions are still valid. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English Courts.

Flight / Holiday Contract
Traveasy will contract with you when you (or your Travel Agent) confirm your flight booking and we accept it only when we send you a confirmation invoice indicating that we have reserved your flight. You must check that the flight shown on the invoice is the one you wish to take. We are responsible for providing the flight that we have confirmed to you. If you cancel or alter your booking later you may have to pay an additional charge. If you book within seven (7) days of your departure date or if there is insufficient time to send written confirmation to you a contract between us will exist upon our (or your Travel Agent) confirming the booking. We reserve the right to refuse your booking but in that event we will refund any money that you have paid to us. Seating on the aircraft or hotels room location cannot be guaranteed and are available at check in.

Travel Documents
All passport, visa, travel insurance and health certificate requirements are your responsibility and Traveasy accepts no responsibility for any delay or expense incurred through any irregularity in your documents. In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you. For more information on travel guidance please visit the Foreign & Commonwealth Office website on

Further information on health requirements can be obtained from the Department of Health on telephone number 0800 555777 or from MASTA (Medical Advisory Services for Travellers Abroad) on 020 8994 9874.

Child Safety
Should you be traveling with young children, we recommend that you advise us at the time of the booking. The safety of your children is of utmost importance to us, however, we must stress that it is important for you to remain vigilant at all times during your holiday to ensure their safety.

Pregnancy Note
Airline regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have medical certification of fitness to travel. Normally after 32 weeks permission to travel is refused however, airlines have different policies and we would need to check as to whether they will agree to carry you, prior to confirming your holiday. It is imperative that you notify us of your pregnancy at the time of booking or as at such time you become aware.

Your Financial Protection
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 3853. In the unlikely event of our insolvency, the Civil Aviation Authority will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. If you have paid the ATOL Protection Contribution Fee you will be able to see the link for your ATOL Certificate under the Itinerary section under "My Booking". For further information visit the ATOL website at

Whilst we do our utmost to accommodate any changes that you may make after receiving your contract, such changes are subject to availability and where permitted by the carrier. These changes attract administration fees plus any additional costs which the airlines or hotels charge. If the travel arrangements have been "issued" on "non-changeable" special fares, we will not be able to make any modifications to your travel itinerary, name changes or departure changes are not always permitted by the carrier and may be treated by them as cancellations and charged accordingly. If airline tickets have been issued in this instance, any changes made to the booking may mean that you will have to pay for the cancelled ticket and purchase a new ticket at full cost.

Cancellation by Traveasy
We reserve the right to amend your booking other than where there is a Major Change at any time. Most of these changes are minor and we will advise you at the earlier possible date. If we have to make a Major Change we will inform you at the earliest possible date.

Cancellation by Passenger
Most airlines and hotels will have a cancellation policy which can vary from partial refund to no refund. Traveasy will make an administration charge if a refund is requested due to cancellation of flights / hotels for services provided. You can find out the cancellation charges by emailing Refunds may take up to 6 weeks to process.

Flights and Flight Routings
Flights on our programme are arranged with reputable airlines. Should delays or cancellations occur, the airline would normally provide refreshments, meals and if necessary accommodation. We do not provide such services at the point of departure or at the point of return to the UK. Any claim relating to such events must be made directly to the airline. A direct flight is a flight where there is no change of aircraft en route, but stops are possible, as the aircraft may need to refuel or allow other passengers to join or leave the aircraft. A non-stop flight travels from the origin to the destination without stopping. Where a flight is shown to travel via other destinations, at least one change of aircraft is necessary en route.
Due to unforeseen circumstances, airlines may find it necessary to alter the published routing. This may be a last minute change or can even occur during the flight to/from your destination.
Flight timings may also change. Should this occur, and if we are able, we will inform you as soon as we are made aware of any changes to the previously confirmed timings given to us by the airlines.

Independent Travel Arrangement
We can not accept responsibility for independent travel arrangement made by the clients, to reach their airport of departure or indeed their onward journey having arrived back to the UK.

Complaints Procedure
You should make your complaint known to Traveasyat the earliest opportunity via If the problem is not resolved to your satisfaction, you will need to contact our offices no later than 28 days after your return to the UK. Your complaint should be made in writing to our Customer Services Department, Traveasy, 14 Hanworth Road, Hounslow, Middlesex, TW3 1UA giving your booking reference and all other relevant information. You must keep your letter concise and to the point to assist in identifying your concerns to speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

You will not be entitled to a refund if you are prevented from travelling by any person in authority who feels that you are unfit to travel or likely to disturb other passengers. We also reserve the right to end your holiday if your behaviour causes distress or damage to other passengers, employees or guests at your accommodation or your accommodation. In these circumstances you will not be refunded or compensated in any way and we may recover costs incurred as a result of your behaviour.

We recommend that you take out travel insurance. Our staff are trained to offer you the best policy for your travel needs. Please note that you will be required to pay your insurance premium at the same time as your deposit.

The insurance quotation is only valid if passengers are resident in the UK, and are below 65 years of age, without any medical problems.

Conditions of Carriage
Traveasy accepts responsibility for the proper provision of elements of your holiday of which it is the operator. However, Traveasy is recognised as an organiser for flights only and, as such does not control or operate any airline, shipping company or rail company. When you travel by air, sea or rail, your journey may be subject to certain international Conventions such as the Warsaw Convention and Montreal Convention (international carriage by air), the Athens Convention (international carriage by sea) or COTIF (international carriage by rail), as such conventions are amended or re-enacted from time to time. You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and they are deemed to be included by reference into this contract.

Data Protection Policy
To ensure that your holiday runs smoothly Traveasyneeds to use information such as your name and address, special needs, dietary requirement, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. If your trip is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strict as in the UK. We will only pass data including sensitive information regarding disabilities or dietary and religious requirements to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking you consent to this information being passed to all relevant persons. Information held by your Travel Agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a reasonable charge for providing this. We may use this information to contact you with details of our other products and services.

Traveasy believes that the contents of this page are accurate but please note, circumstances can change after publication

Aviation Security Charge
We have included in our prices a charge representing the extra aircraft insurance and security costs which have been imposed on airlines and tour operators to the basic price of your flight or holiday. Since these costs are beyond our control, we reserve the right to increase the amount of this charge at any time. We will of course inform you of such any such change should it become necessary.

Other Items
(a) Once you have checked in for your flight your welfare is the responsibility of the air carrier. We do not accept responsibility for the provision of refreshments, meals or overnight accommodation in the event of a flight or other delay at your outward or return point of departure. Normally the airline will arrange for meals and accommodation in the event of such a delay.

(b) You are responsible for ensuring that you are at the correct departure point at the correct time and we are not liable for any loss or expense suffered if you fail to do so.

Methods of Payment
Traveasy has a right to refuse the booking if payment has not been debited

Debit Cards: Switch or Visa Delta debit cards are welcomed. Please note that we cannot accept debit card payments from a third party without a signed authorisation from the debit cardholder.
We reserve the right to refuse a booking until we have full payment.

Credit Cards: Surcharges are incurred as to 2% on MasterCard and Visa, 3% on American Express. Please note we do not accept Diners Club cards.
We cannot accept credit card payments from a third party without a signed authorisation from the credit card holder. We reserve the right to refuse a booking until we have full payment.

PAYPAL: We accept PAYPAL TRANCACTIONS , however these will be charged at 3% of the transaction value.

Cheques: We do not accept cheques.

I have read and understood the Terms and conditions and accept them on behalf of all passengers travelling, by each of whom I am authorised to make this booking. I am over the age of 18.